1. Shipping Across India
NEKARA delivers orders across India. We work with established third-party courier and logistics partners to deliver your purchases safely and efficiently.
Depending on service availability at your delivery location, your order may be shipped through one of the following delivery partners:
- Delhivery
- Blue Dart
- Shadowfax
- DTDC
- Ekart
- XpressBees
The delivery partner is selected based on availability and serviceability for your location.
2. Order Processing & Dispatch
Once your order is successfully placed, our team will verify the order details and product availability before preparing it for dispatch.
Orders are generally processed and dispatched within 1–3 business days, excluding Sundays and public holidays.
Each order is carefully packed before being handed over to the selected delivery partner.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Please review the final order amount, including shipping charges, before confirming your order.
4. Estimated Delivery Time
Delivery timelines may vary depending on your location, courier partner, and service availability.
Once your order has been dispatched, the time taken for delivery will depend on the selected logistics partner and destination.
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.
5. Order Tracking
Where tracking is available, shipment details will be shared with you after dispatch so you can follow your order’s progress.
Please use the tracking information provided to check the latest shipment status.
If you have questions about your order or its delivery status, you may contact NEKARA through our official customer support channels.
6. Shipping Address & Delivery Details
Please ensure that your name, shipping address, mobile number, and other required details are accurate when placing your order.
Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.
If you need to correct your delivery details, contact us as soon as possible. Changes may not be possible after the order has been dispatched.
7. Delays & Delivery Issues
Although we make every effort to ensure a smooth delivery experience, delays may occasionally occur due to circumstances beyond our control.
If your order is delayed, tracking information is unavailable, or you experience a delivery issue, please contact our customer support team with your order details so we can assist you.
8. Exchange Policy — No Returns
At NEKARA, we currently follow an exchange-only policy. Returns are not accepted.
If you receive a damaged, defective, or incorrect saree, please contact our customer support team with your order details and clear photographs of the product and packaging.
Our team will review the concern and guide you regarding the applicable exchange process.
Please refer to our Return, Exchange & Refund Policy page for the complete terms and conditions governing exchanges.
9. Contact Us
For questions regarding shipping, dispatch, tracking, or delivery, please reach out to NEKARA through our official customer support channels:
We appreciate your trust in NEKARA and look forward to bringing our collections to your doorstep.
NEKARA — Tradition, Woven with Elegance.