1. Information We Collect
To provide a bespoke luxury shopping experience, we may collect the following categories of information:
- Identity & Contact Details: Full name, shipping and billing addresses, email address, mobile phone number, and postal code.
- Account & Profile Data: Firebase Authentication identifiers, saved delivery addresses, wishlist selections, and order history.
- Transaction & Order Data: Details of items purchased, order totals, timestamp, fulfillment progress, and payment identifiers generated by our gateway partner (Razorpay). Note: NEKARA never stores your credit card numbers, CVV codes, or net-banking credentials.
- Technical & Usage Data: Internet protocol (IP) address, browser type and version, device operating system, referral URL, and browsing interactions.
2. How We Use Your Information
We use your personal data solely for legitimate business purposes, including:
- Processing, packing, verifying, and dispatching your saree orders to your designated address.
- Sending critical transactional notifications (order confirmation, tracking updates, invoice receipts, refund confirmations).
- Delivering personalized concierge customer care via WhatsApp and email.
- Maintaining the security and integrity of our digital infrastructure, preventing fraudulent transactions, and complying with statutory tax obligations.
- Sending occasional curated lookbooks and new collection announcements, provided you have opted in (you may unsubscribe at any time).
3. Third-Party Service Providers
We do not sell, rent, or lease your personal information to third-party marketers. We share minimal necessary data only with trusted infrastructure partners bound by strict data confidentiality agreements:
- Payment Gateway: Razorpay Software Private Limited for encrypted, PCI-DSS compliant payment processing.
- Cloud & Database: Google Cloud Platform / Firebase for secure, ISO-27001 compliant database and authentication infrastructure.
- Logistics & Courier Partners: Premium express couriers (e.g. Blue Dart, Delhivery) strictly for the physical delivery of your parcels.
- Image & Asset Delivery: Cloudinary and Vercel for high-speed edge distribution and content serving.
4. Cookies & Tracking Technologies
Our website uses essential session cookies to remember your cart items, authentication session, and display preferences. We also use aggregated analytical cookies to understand how visitors engage with our store, enabling us to optimize navigation and loading speeds. You may configure your browser to decline cookies, though certain interactive features of our store may be impaired.
5. Data Security & Retention
We implement industry-standard encryption (TLS/SSL) for all data in transit and robust Firestore security rules restricting unauthorized database access. While no internet transmission is 100% impenetrable, we rigorously monitor our systems to safeguard your records.
We retain your order and transactional data for as long as required to service your account, fulfill warranty or exchange requests, and comply with Indian statutory accounting and tax retention regulations.
6. Your Privacy Rights
You have the right to request access to the personal information we hold about you, request corrections to erroneous address records, or ask for the deletion of your customer account, subject to statutory tax retention requirements. To exercise any of these rights, contact us at [INSERT_NEKARA_SUPPORT_EMAIL].
7. Contact our Privacy Officer
For inquiries, clarification, or feedback concerning our privacy policies, please reach out via email to [INSERT_NEKARA_SUPPORT_EMAIL] or via our WhatsApp Concierge at [INSERT_NEKARA_WHATSAPP_NUMBER].